Find information about delivering or collecting equipment from this auction site, including:

Loading Area Information

Loading ramp dimensions: 1.2 m – 1.6 m (adjustable) by 3 m wide, maximum weight is 65 tons
Notes: No stationary items are to be loaded using the loading ramp. Only Ritchie Bros. approved crane hire companies can work on Ritchie Bros. premises.

Yard Office Yard Office
Loading Dock Loading Dock
Loading Dock - 1.2m to 1.6m x 3m Loading Dock - 1.2m to 1.6m x 3m

Loading / Unloading Policies

  1. Ritchie Bros. is not responsible for loading or unloading equipment or the securing of any loads.
  2. Ritchie Bros. is not responsible for verifying that equipment being transported to/from the auction yard is properly secured or being carried in compliance with applicable transportation laws and regulations.
  3. Ritchie Bros. will not load and/or unload self-propelled equipment under any circumstances.
  4. At its own discretion, Ritchie Bros. may (under the direction of the driver) help load and/or unload stationary equipment from a truck, trailer or container, when a loader or forklift is required.
  5. Buyers and sellers are responsible for arranging the unloading and loading items which exceed the capacity or safe-lifting ability of Ritchie Bros' forklifts and loaders, operating as a single machine
  6. Loading and unloading of equipment is only permitted during daylight hours.
  7. Access to and from the auction yard is only permitted through the truck entrance.

Important Equipment Pick-up Guidelines

For customer registered address:

  1. UAE Mainland or Free Zones other than Dubai based Free Zones

  2. Jebel Ali Free Zone

  3. Dubai based Free Zone other than Jebel Ali Free Zone

  4. GCC for shipment by land

  5. Export address or GCC for shipment by sea

General Auction Site Policies

  1. Every person enters Ritchie Bros.' auction sites at their own risk. Ritchie Bros. is not responsible for any injuries or damage to property that occurs at our auction sites.
  2. All transportation companies entering our auction sites are expected to maintain the following insurance coverages: General Liability, Workers' Compensation and Cargo.
  3. Entrance to the auction site, use of the loading dock(s) and assistance from Ritchie Bros. personnel will occur on a first come / first served basis.
  4. If items will be delivered in a shipping container, please call the auction site in advance to make appropriate arrangements.

Delivery Procedures

  1. Before entering the auction yard, every person must stop at the Yard Office and sign the Sign-In and Release Form.
  2. Ritchie Bros. will not provide delivery receipts; however, if confirmation of delivery is required, Ritchie Bros. can sign a bill of lading to confirm receipt only.
  3. The owner's contact information must be provided with equipment being delivered.
  4. Equipment keys must remain in the unit being delivered.

Removal Procedures

  1. Equipment cannot be removed from the auction site until it is paid for in full. A release ticket will be provided at the office when payment is received.
  2. A release ticket must be presented before loading and/or removal of any equipment.
  3. A bill of lading must be completed for any equipment being transported to a foreign country.
  4. Equipment must be removed from the auction site through the truck gate.

15% Customs deposit and 5% VAT deposit

In order to ensure that the process is as simple and efficient for you as possible, we kindly ask you to follow the steps below:
  1. Exit Entry forms must have Customs export inspection, DP World shipped out stamps and any other stamp(s) if required.
  2. Lots not related to Ritchie Bros. Auctioneers should not be included on Customs declaration, Bill of Lading or any other document(s) being processed for items sold by us.
  3. A bill of lading must be completed for any equipment being transported to a foreign country.
  4. Exporter/Shipper/Consignor on all documents should be Ritchie Bros. Auctioneers (ME) Limited as per the Delivery Advice and Invoice issued on our letter head.
  5. Consignee and final destination on all export related documents being processed by the buyer or his local agent in Dubai should be as per the address registered by the buyer for the auction which will be showing on the Invoice and Delivery Advice.
  6. Bring all the export related papers to our office to get Customs claim no.
  7. Submit the papers to Customs and get claim acknowledgment receipt showing claimant as Ritchie Bros. Auctioneers (ME) Limited.
  8. Submit originals of all the above to our office.
Buyer/Agent should provide all the above papers within 30 days from the date of export declaration.

The declaration reference no. as per our delivery advice should be mentioned when processing any Customs declarations from Ritchie Bros. Auctioneers name.

Please Note:

  • After submitting export proofs and receiving approval from Customs and tax authorities, it can take up to 1 month to process the deposit refund.
  • Refunds will be made to the person/company who has made the payment (no third parties).
  • Failing to submit documents as per above will result in forfeiture of deposits.
We require your full company bank account details in order to make the refund payment, or the company`s full name in order to issue a cheque.
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Dubai, ARE Auction Site

  • Between Gate 8 and Roundabout 9
    Jebel Ali Free Zone
    Dubai, United Arab Emirates

    +971.4.812.0600

  • Open hours

    Office & yard: Mon – Fri 8:00 am – 5:00 pm
  • Truck entrance

    Located at the north corner of the property – second gate on the right after the main registration office. Note: Last truck entry at 4:30 pm

    No personal vehicles allowed inside the yard